Wonclub Casino Complaints
Wonclub Casino Complaint Stats
Resolved
1 / 2
Avg. Amount
$78
Avg. Complaint Duration
13 days
Avg. Response Time
2 days
Error when withdrawing, issue not resolved after weeks of waiting
Resolved
€135
I have been trying to withdraw about €134.5 from Wonclub for weeks now. I have been through verification, and that is approved. My withdrawal is initially accepted, but then the financial department declines it with the reasoning "error". Chat support says everything looks fine, and they see no reason why it is declined. Initially the reasoning was system update, but now chat support says that they need a reply from financial department in order to resolve the issue. However, financial support has not yet responded (in at least a couple of weeks).
Verification failed, refund declined
Unresolved
Hello
My name is Reza < surname removed >
My username at wonclub casino is richman26
I have joined wonclub casino from Australia yesterday and made my first deposit to play
But non of the games works trying to open slots and rulettes i get errors
Contacted the casino through live chat didn't help me they are saying everything is fine from their side i have sent them the screenshots of the errors and they said they can't do anything so finally decided to withdraw my deposit money
They asked me to upload documents for account verification and I have uploaded few times but they are saying the documents are not acceptable
I have used these documents for account verification in many casinos didn't have any issues at all.
I'm able to provide those documents to askgamblers that they can check and judge
Wonclub casino dosent want to pay my deposit money back.
They don't response my emails
Trying to contact them through live chat they don't response
Thanks
Reza