Winhero Casino Complaints
Winhero Casino Complaint Stats
I had account with Winhero. The reason for logging complaint now is because I truely believed they were completing full investigation that took 3-6 months. However they are not just ignoring me and not responding
I reached out advising I had gambling problems and to close to prevent further losses. No action was taken only told “take one more day” followed by bonus offers
Eventually when I completely lost everything I was treated like a toy and VIP manager just handed my emails over. Whilst yes they closed my account after massive delay from when I notified them VS when it closed they still continue to send me promotional emails. 3 months is up and I now think they lied all along that this was under investigation
It’s only fair they refund all my deposits as they failed to read the subject and content of my emails which screamed vulnerable and gambling addiction
Unresolved
Hello.
I'm writing to ask for help in resolving my issue.
Today, two weeks have passed since I requested a withdrawal. Due to the withdrawal limit, I submitted four withdrawal requests totaling €3,710. The main reason for the withdrawal was account limits that prevented me from playing further.
I underwent three different verification processes. The first was basic: a photo of my ID and a photo of my face. The second required a photo of another document and a selfie with my ID and a piece of paper with a specific inscription. The third verification process was very tedious. I was asked to record a video in which I answered three questions, showed what was happening around me, waved my hand in front of my face, showed my ID again with the selected inscription, and waved the ID in front of the camera so that the holograms and watermarks were visible.
Despite this, I did not receive the money. I've contacted customer service several times regarding this matter, both via casino chat and email. The most common responses were, "We're checking your account; the withdrawal may be delayed."
I don't understand why this is taking so long. I'm once again asking for help in resolving this situation.
Resolved