Winbay Casino Complaints
Winbay Casino Complaint Stats
Resolved
2 / 2
Avg. Amount
$962
Avg. Complaint Duration
5 days
Avg. Response Time
2 days
Delayed 200000 and 190000 forints withdrawal
Resolved
Ft390,000
First withdrawal: 190,000 HUF
Second withdrawal: 200,000 HUF
Total amount: 390,000 HUF
My casino account is fully verified (KYC process completed), and I have not breached any terms and conditions. The requested amounts were won using cash balance / clean deposit
Despite the processing time stated in the casino's terms, my withdrawals have been stuck in "Pending" status for over 7 days. I have contacted the casino's customer support multiple times, but I have only received generic, automated responses asking me to wait, without any real explanation for the delay.
Since the casino has failed to process my funds within a reasonable timeframe, I am turning to AskGamblers for assistance in resolving this matter. I request the casino to approve and release my payments immediately.
Thank you for your help.
Second withdrawal: 200,000 HUF
Total amount: 390,000 HUF
My casino account is fully verified (KYC process completed), and I have not breached any terms and conditions. The requested amounts were won using cash balance / clean deposit
Despite the processing time stated in the casino's terms, my withdrawals have been stuck in "Pending" status for over 7 days. I have contacted the casino's customer support multiple times, but I have only received generic, automated responses asking me to wait, without any real explanation for the delay.
Since the casino has failed to process my funds within a reasonable timeframe, I am turning to AskGamblers for assistance in resolving this matter. I request the casino to approve and release my payments immediately.
Thank you for your help.
Resolved
Winbay Withdrawal delayed for over 103 hours with no explanation
Resolved
Ft200,000
I am filing this complaint against Winbay Casino due to an unjustified delay in my withdrawal process.
On 2026.05.11. At 09:04:34 AM , I requested a withdrawal of 200,000HUF. Although my account is fully verified (KYC completed), the withdrawal has been stuck in "pending" status for more than 103 hours.
I have contacted their live support team multiple times to inquire about the status of my funds. Each time, I received the same generic, scripted answers stating that the request is "under review by the financial department." Despite these claims, there has been zero progress and no direct communication from the finance team.
At this point, I feel like I am being intentionally stalled. This lack of transparency and the failure to process a verified player's payout within a reasonable timeframe is highly unprofessional.
I am requesting AskGamblers' assistance to help me resolve this issue and receive my winnings.
On 2026.05.11. At 09:04:34 AM , I requested a withdrawal of 200,000HUF. Although my account is fully verified (KYC completed), the withdrawal has been stuck in "pending" status for more than 103 hours.
I have contacted their live support team multiple times to inquire about the status of my funds. Each time, I received the same generic, scripted answers stating that the request is "under review by the financial department." Despite these claims, there has been zero progress and no direct communication from the finance team.
At this point, I feel like I am being intentionally stalled. This lack of transparency and the failure to process a verified player's payout within a reasonable timeframe is highly unprofessional.
I am requesting AskGamblers' assistance to help me resolve this issue and receive my winnings.
Resolved