Complaint #4 Winbay Casino

Delayed 200000 and 190000 forints withdrawal

By Sarkany Z.

1 week ago

First withdrawal: 190,000 HUF
Second withdrawal: 200,000 HUF
Total amount: 390,000 HUF
My casino account is fully verified (KYC process completed), and I have not breached any terms and conditions. The requested amounts were won using cash balance / clean deposit
Despite the processing time stated in the casino's terms, my withdrawals have been stuck in "Pending" status for over 7 days. I have contacted the casino's customer support multiple times, but I have only received generic, automated responses asking me to wait, without any real explanation for the delay.
Since the casino has failed to process my funds within a reasonable timeframe, I am turning to AskGamblers for assistance in resolving this matter. I request the casino to approve and release my payments immediately.
Thank you for your help.

Disputed Casino Winbay Casino

Reason Delayed payment

Amount Ft390000

Discussion

AskGamblers

• Support Team

1 day ago

Dear @KaeKeen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winbay Casino

• Representative

1 day ago

Dear Sarkany Z.,

Thank you for your patience.

We would like to inform you that both of your withdrawal requests have been successfully processed and fulfilled on June 1st.

Best regards,
Winbay Casino Team

AskGamblers

• Support Team

3 days ago

Dear Winbay Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

KaeKeen

• Hungary

1 week ago

Winbay Casino

Thanks you for your answer, but this is mostly the same answer I got in e-mails and from the live support chat, your answer didn't gave me any information about why my withdrawals and after 11 days for the first and 10 days for the secound I should get some answers, when your policy says its maximum 96 hours, for a request to be completed

Winbay Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $646

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Winbay Casino Complaints

See all complaints for this casino

Winbay Withdrawal delayed for over 103 hours with no explanation

I am filing this complaint against Winbay Casino due to an unjustified delay in my withdrawal process.
On 2026.05.11. At 09:04:34 AM , I requested a withdrawal of 200,000HUF. Although my account is fully verified (KYC completed), the withdrawal has been stuck in "pending" status for more than 103 hours.
I have contacted their live support team multiple times to inquire about the status of my funds. Each time, I received the same generic, scripted answers stating that the request is "under review by the financial department." Despite these claims, there has been zero progress and no direct communication from the finance team.
At this point, I feel like I am being intentionally stalled. This lack of transparency and the failure to process a verified player's payout within a reasonable timeframe is highly unprofessional.
I am requesting AskGamblers' assistance to help me resolve this issue and receive my winnings.

Resolved

Ft200,000