Vincispin Casino Complaints

I deposited into my Vincispin.com account on August 23, 2025, using my personal LTC wallet funded through Moonpay. After playing casino games and sports, my balance increased to over €1,000.

I completed the full KYC verification (ID upload and facial scan), and my account was approved as “Verified.”

On August 25, I requested a withdrawal of €350, and on August 30, I requested a second withdrawal of €724, totaling €1,074.

According to Vincispin’s terms, withdrawals are processed within 24 hours. However, today is September 1, and both withdrawals are still pending. My account has since been frozen, and although I submitted all additional documents requested by the casino (selfie with ID, proof of address, proof of deposit), they have failed to respond for several days.

I believe Vincispin.com is withholding my legitimate winnings without reason, and I kindly request AskGamblers’ assistance in ensuring my withdrawals are processed.

I have been playing at this casino for over 2 months. I made deposits from cryptocurrency and my Skrill account. Now I have 781.37€ on my balance. And they won't let me withdraw it for over 10 days. They have already rejected my withdrawal 3 times.

I passed verification through the website. Then I sent my document, a selfie with this document. Then the casino asked for confirmation of the deposit. I sent more than 15 different files. Three bank statements for the last 3 months, all screenshots of wallets and transactions. Now the casino has told me that it did not request these documents.

I sent them through my personal account and by mail. I sent absolutely everything they asked for, but the money has not been paid yet.

I have been in correspondence with the casino for over 10 days and I can't do anything on my own. I hope for your help.