Casino does not allow me to withdrawal of funds

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Vincispin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear Vincispin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Thank you for your update.

I would like to express my confusion and concern regarding Vincispin’s sudden decision to seize my balance and close the account for alleged violations — especially considering that I had already gone through an extensive verification process and submitted all requested documents in good faith.

If there truly was a serious breach of terms, I don’t understand why the casino continued to request documents and delayed the review process for so long. At no point during this process was I informed of any suspected misconduct or policy violation — I was fully cooperative throughout.

I kindly ask AskGamblers to carefully review the evidence they submit and allow me to respond before any final decision is made.

Thank you once again for your assistance and fairness

Dear all,

Please be informed that the case has now been closed on our. Additionally, the funds have been seized due to a serious breach of our Terms and Conditions and the account closed.

An email was previously sent, but due to delivery issues, we are sharing the important part of the message here:

''Please be advised that your account was closed due to a violation of our Terms and Conditions. Furthermore, winnings totaling 781.37 EUR have been forfeited following an administrative decision.

We kindly ask you to review the following clause from our Terms and Conditions:

2.1. The Company maintains a strict anti-fraud policy and employs various anti-fraud tools and techniques. If a player is suspected of fraudulent behavior including, but not limited to: collusion with other players; fraudulent actions against online casinos or payment providers; chargeback transactions with credit cards; denial of payments; creating multiple accounts; other forms of cheating; or bankruptcy in the country of residence, the Company reserves the right to terminate the account and suspend all payouts. This decision is at the sole discretion of the Company and may be made without prior notification or explanation. The Company also reserves the right to report fraudulent activity to relevant regulatory authorities. Examples of prohibited behavior include delaying game rounds to avoid wagering requirements, placing large bets and then returning after bonus wagering, using bonus funds to build in-game value and then cashing out, or exploiting software bugs or failures.''

We will send our evidence a bit later today to the AskGamblers team to help avoid any unnecessary delays.

Best regards,
Vincispin Casino