The problem is at Saturday 25/07, when i made a deposit of 100 euro claiming the Saturday 150% bonus and managed to raise up my balance to 860 euros. (710 clear euros for withdrawal since the 150 are deducted from the balance since its a sticky one). As you can read on their T&C's they say that you need to deposit at least 100 euro midweek before claiming the Saturday bonus, which i did as you can see by depositing 100 euro on Friday 24/07.

On their first e-mail, just a couple of hours after i requested the withdrawal, they are accusing me that i took advantage of the Saturday bonus by not depositing the required 100 euro ( Bonus T&C's under section 4.6), which is not true as you can see.

After i sent them the transaction they change the accusation on telling me that because i used a Welcome bonus on my Friday deposit i wasn't able to claim the Saturday bonus and that i should have had a clean deposit to claim it!

Meanwhile as you can see again on the deposit/withdrawal history, the previous week at Friday 17/07 i deposited 100 euro and withdrew 230 euro and with the Saturday 18/07 bonus i also deposited 100 euro and withdrew 550 euro without a single problem !

They kept telling me that i needed to have made a clean deposit and when i asked them to show me exactly where i can find it on their T&C's that says anything about a clean deposit in between the others they just said that their decision is final and irrevocable.

Please read my saying and watch all the conversation from the e-mails. Also as you can see i still have my 100 euro which i deposited, since they refunded those to me from their saying (Bonus T&C's under sections 1.13)

So basically i want help to get my winnings of 610 euros since i didn't break any T&C's.

If you need any further information, please don't hesitate to ask me!

Thanks in advance, Stratos < surname removed >.

Resolved

€610