Ursa Casino Complaints
Ursa Casino Complaint Stats
Upon my deposit, I received a welcome bonus of €150, which made my winnings subject to wagering requirements.
However, I quickly noticed that none of my gameplay counted towards the wagering requirement even on the games listed as eligible. I contacted their customer support multiple times through both live chat and email, and they asked me to test several specific games (like Book of Dead), but the result was always the same, the wagering amount did not decrease at all.
After realizing this, I requested that the bonus be manually removed, so I could withdraw my funds, but I was told that this was not possible. Support repeatedly told me that “the issue has been forwarded to another department”, yet no progress has been made for over 20 days.
At this point, it seems like they are deliberately delaying the issue to prevent me from withdrawing my legitimate winnings. The system error has effectively locked my balance and made it impossible to fulfill the wagering requirement.
I am attaching screenshots and part of my email correspondence with UrsaCasino’s support as evidence.
I kindly ask ASKgamblers to help resolve this situation and ensure that I can withdraw my winnings and also help others to stay out of this "trap"
Unresolved
Hello AskGamblers Team,
On the 19th of September 2025, I won €4,535 at Ursacasino. I immediately requested a withdrawal for the full amount.
On the 25th of September 2025, I received an email from Ursacasino stating that my withdrawal had failed due to an error on the payment provider’s side. I contacted their support and was advised to provide my bank details along with a bank statement so they could process the withdrawal manually. I followed their instructions and submitted the required documents.
After sending everything, I waited several days, but nothing happened. I contacted support again via live chat and was told my payment was “in queue.” Now, 6 days have passed since that response. Earlier today, I reached out once more, but the casino could not provide me with any timeframe for when my withdrawal would be handled.
I am filing this complaint because the withdrawal process has taken far too long. I believe my case is being unnecessarily delayed, and I am not receiving clear or fair updates. I kindly ask AskGamblers to publish this complaint so that Ursacasino takes immediate action and pays out my winnings without further excuses.
I will attach below the email transcript and live chat history for evidence.
Thank you for your assistance.
Kind regards,
<full name removed>
Resolved