Delayed Withdrawal more than 3 Days
Dear Dispute Team,
I am filing a formal complaint against Spinita Casino for withholding my legitimate withdrawal request of 800 EUR, which I submitted on Tuesday, October 6th, 2026, to my TRC-20 crypto wallet.
My account is 100% KYC-verified (green status in my profile), and my payment method has been fully approved. My balance consists entirely of unrestricted "Real Balance" (Echtgeld).
According to Section 8.9 of the casino's official Terms and Conditions, withdrawals under 2,000 EUR must be processed within 48 hours. Live chat support later guaranteed a maximum timeframe of 24–72 hours. Both contractually binding deadlines have now completely expired.
Live chat support keeps stalling me with identical excuses, stating that my request has been "forwarded and flagged to the finance department as a priority," but the funds are still not being released.
I kindly request your urgent mediation to help me recover my funds before the casino goes into the weekend. I have attached all necessary screenshots of my verified profile, the withdrawal history, and the chat transcripts as irrefutable evidence.
Thank you for your help.
Sincerely,
Christoph
