Delayed Withdrawal more than 3 Days

"Latest Update & Final Statement:

The casino just sent me another email trying to evade financial liability by stating the blockchain transaction was 'successful' and the fault lies with Bitpanda for not supporting the token.

This argument is completely absurd and invalid for the following reasons:

1. The Core Issue is the Asset, not the Blockchain: I requested TRON (TRX). The casino's own interface explicitly confirmed TRON on the final review screen. The fact that their automated payment processor sent USDT instead is a direct breach of the withdrawal agreement. A transaction cannot be deemed 'correct' just because it successfully arrived at a blockchain address if the wrong currency was dispatched.

2. Admission of Liability: In this very email, support agent Mike states: 'If a return is processed, we will send you TRX immediately.' This is a direct, written admission by the casino that TRX was the intended and requested currency, completely contradicting their stance that no error occurred on their side.

3. The Dead End: As proven by my previous upload from Bitpanda Support, a return is technically impossible because the exchange cannot access unsupported smart contract tokens. The funds are permanently trapped solely due to Spinita's faulty system routing.

FINAL STATEMENT FROM MY SIDE:
This will be my last and final message in this dispute thread. The evidence I have provided is comprehensive, undeniable, and bulletproof:

• The casino interface screenshot proves I selected and confirmed TRON.

• The Tronscan blockchain link proves the casino sent USDT.

• The official Bitpanda support logs prove the exchange cannot access or return the unsupported asset.

There is nothing left to discuss. The technical and financial liability rests 100% with Spinita Casino due to their misleading system interface and processing failure. I now officially rest my case and request the AskGamblers Dispute Team to review the irrefutable evidence and issue a final ruling to enforce my €800 payout."

Thank you.

Sincerely,

Christoph

Final Proof Regarding the Exchange:

I am uploading two crucial screenshots from my official chat with Bitpanda Support (Agent Nicole). As you can clearly see, the exchange officially states:

1. They do NOT support USDT on the Tron network, confirming the casino sent an incompatible asset.

2. They cannot credit the amount, and the transaction CANNOT be reversed or returned from their side.

This completely disproves Spinita Casino's claim that I should resolve this via a 'Missing Deposit Request' with my exchange. The funds are permanently trapped because the casino's interface erroneously displayed TRON (TRX) while their system dispatched USDT. The exchange is powerless to act on unsupported tokens. Since the casino generated the faulty interface screen and transmitted the wrong coin, they must take full financial responsibility and credit the €800 to my account balance immediately."

I have another photo. Before making the transfer, I contacted Bitpanda, and their support confirmed that depositing Tron would be compatible with the TRC-20 network. As you can see, Spinita clearly states Tron as the cryptocurrency and TRC-20 as the network. Like I said, I even double-checked beforehand to make sure it was 100% correct, but unfortunately, the casino didn't send Tron; instead, they sent USDT.

Here is the image of the transaction.