SlotsDon Casino Complaints
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SlotsDon deducted balance without a reason
Resolved
Hello AskGamblers
I made deposit 2000 EUR using cryptocurrency and received casino welcome bonus 4000 EUR
After that I started playing casino slot 20 HOT SUPER FRUITS and lost my real balance (2000 EUR). I still had my bonus balance (4000 EUR) and I played slot BAKERY BONANZA with a bet 4.80 EUR and after I completed wagering requirements x35 my balance was approximately 16 600 EUR.
I made withdraw request 1950 EUR , it was successful.
There were 14706.88 EUR still left on my balance.
Casino sent me email that I need to pass KYC verification and link.
I passed this verification and made another withdraw request.
Slots Don casino made Balance Deduction 14706.88 EUR. Whole balance was removed.
I did not received any emails from casino what is the reason for this.
I attached five screenshots to my complaint
Please help
I made deposit 2000 EUR using cryptocurrency and received casino welcome bonus 4000 EUR
After that I started playing casino slot 20 HOT SUPER FRUITS and lost my real balance (2000 EUR). I still had my bonus balance (4000 EUR) and I played slot BAKERY BONANZA with a bet 4.80 EUR and after I completed wagering requirements x35 my balance was approximately 16 600 EUR.
I made withdraw request 1950 EUR , it was successful.
There were 14706.88 EUR still left on my balance.
Casino sent me email that I need to pass KYC verification and link.
I passed this verification and made another withdraw request.
Slots Don casino made Balance Deduction 14706.88 EUR. Whole balance was removed.
I did not received any emails from casino what is the reason for this.
I attached five screenshots to my complaint
Please help
Resolved
Slotsdon Did Not Credit USDC Deposit Now Demanding Screenshot of Old Address
Rejected
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After realizing my deposit was not credited, I contacted Slotsdon’s support and provided all the relevant information, including the transaction hash. However, I was later told that they now need a screenshot of the deposit address I was shown at the time of the transaction.
Unfortunately, this address is no longer available or visible to me, because their system (xcoins) has since changed it. I was never informed that I needed to capture a screenshot, and it is unreasonable to expect players to document a temporary address when a verifiable blockchain transaction is already provided.
To make matters worse, I also contacted their crypto payment provider, Xcoins, who told me that this issue is entirely Slotsdon’s responsibility and offered no assistance in tracing or confirming the transaction.
Summary of my concerns:
I followed all instructions and sent the funds successfully.
I provided the blockchain hash as proof.
I’m now being asked for a screenshot that is impossible to retrieve.
Xcoins, their crypto provider, has refused to assist and deferred responsibility back to Slotsdon.
I request:
That my USDC deposit be manually verified and credited based on the blockchain hash.
That Slotsdon update their crypto deposit process to prevent this kind of issue.
A refund if they are unwilling or unable to credit the deposit.
I have acted in good faith and fulfilled all user-side responsibilities. I kindly ask AskGamblers to intervene and help resolve this matter.
Thank you.
I respectfully ask AskGamblers to help mediate this situation. I have acted in good faith, followed all instructions, and provided verifiable proof of payment. Slotsdon has not fulfilled its responsibility to credit my account.
Thank you.
After realizing my deposit was not credited, I contacted Slotsdon’s support and provided all the relevant information, including the transaction hash. However, I was later told that they now need a screenshot of the deposit address I was shown at the time of the transaction.
Unfortunately, this address is no longer available or visible to me, because their system (xcoins) has since changed it. I was never informed that I needed to capture a screenshot, and it is unreasonable to expect players to document a temporary address when a verifiable blockchain transaction is already provided.
To make matters worse, I also contacted their crypto payment provider, Xcoins, who told me that this issue is entirely Slotsdon’s responsibility and offered no assistance in tracing or confirming the transaction.
Summary of my concerns:
I followed all instructions and sent the funds successfully.
I provided the blockchain hash as proof.
I’m now being asked for a screenshot that is impossible to retrieve.
Xcoins, their crypto provider, has refused to assist and deferred responsibility back to Slotsdon.
I request:
That my USDC deposit be manually verified and credited based on the blockchain hash.
That Slotsdon update their crypto deposit process to prevent this kind of issue.
A refund if they are unwilling or unable to credit the deposit.
I have acted in good faith and fulfilled all user-side responsibilities. I kindly ask AskGamblers to intervene and help resolve this matter.
Thank you.
I respectfully ask AskGamblers to help mediate this situation. I have acted in good faith, followed all instructions, and provided verifiable proof of payment. Slotsdon has not fulfilled its responsibility to credit my account.
Thank you.
Rejected