SlotsDon deducted balance without a reason

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After realizing my deposit was not credited, I contacted Slotsdon’s support and provided all the relevant information, including the transaction hash. However, I was later told that they now need a screenshot of the deposit address I was shown at the time of the transaction.

Unfortunately, this address is no longer available or visible to me, because their system (xcoins) has since changed it. I was never informed that I needed to capture a screenshot, and it is unreasonable to expect players to document a temporary address when a verifiable blockchain transaction is already provided.

To make matters worse, I also contacted their crypto payment provider, Xcoins, who told me that this issue is entirely Slotsdon’s responsibility and offered no assistance in tracing or confirming the transaction.

Summary of my concerns:

I followed all instructions and sent the funds successfully.

I provided the blockchain hash as proof.

I’m now being asked for a screenshot that is impossible to retrieve.

Xcoins, their crypto provider, has refused to assist and deferred responsibility back to Slotsdon.

I request:

That my USDC deposit be manually verified and credited based on the blockchain hash.

That Slotsdon update their crypto deposit process to prevent this kind of issue.

A refund if they are unwilling or unable to credit the deposit.

I have acted in good faith and fulfilled all user-side responsibilities. I kindly ask AskGamblers to intervene and help resolve this matter.

Thank you.

I respectfully ask AskGamblers to help mediate this situation. I have acted in good faith, followed all instructions, and provided verifiable proof of payment. Slotsdon has not fulfilled its responsibility to credit my account.

Thank you.