Hi,
On August 19, 2026, I requested a withdrawal of €840 from my Great Slots account.
I completed the verification process requested by the casino and provided the required documents, including my identification and verification information.
Since then, I have experienced several issues with my withdrawal. Previous withdrawal requests were cancelled, and I had to submit the withdrawal again. I have contacted Great Slots customer support several times, but I keep receiving similar answers telling me that the withdrawal is being processed or that I need to wait.
My latest €840 withdrawal remained pending for several days. At one point, the option to cancel the withdrawal disappeared, which made me believe that the payment was finally being processed. However, I still have not received the €840.
I have screenshots and emails showing the withdrawal status, my communications with Great Slots, and the information provided by their support team.
I am therefore asking AskGamblers to publish/reopen my complaint and assist me in obtaining my €840 withdrawal from Great Slots.
I can provide any additional screenshots, emails, or documents required as evidence.
Thank you for your assistance.
Kind regards
