My withdrawal from August 19th still not paid

Dear all,

This complaint has been reopened as per Great Slots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

I would like to provide important new evidence regarding my complaint and my unpaid withdrawal.

Today, I received a written confirmation directly from Payoro Support Services.

Payoro has confirmed the following:

“After the cancelled transaction of August 18th, we have not received any other withdrawal requests.”

This means that since the withdrawal transaction was cancelled on August 18th, Payoro has not received any new withdrawal request from the casino.

This is very important because I have been repeatedly told to wait for my withdrawal to be processed. However, according to Payoro, there is currently no withdrawal request from the casino being processed through them.

I am attaching a screenshot of Payoro’s confirmation as evidence.

I would therefore kindly ask AskGamblers to add this evidence to my complaint and request a clear explanation from the casino regarding the location and status of my funds.

My main concern remains the same: I simply want to receive the money that is owed to me.

Thank you for your assistance.

Kind regards,

< name removed >

Hello,
I would like to provide an update regarding my complaint against Great Slots.
As of August 30, 2026, I still have not received my withdrawal.
My withdrawal has been pending since August 19, meaning I have now been waiting for 11 days. I have contacted Great Slots customer support several times, but I continue to receive generic answers without any specific payment date or clear explanation for the delay.
My account has been verified, and I have provided all the documents requested by the casino. As far as I am aware, there is nothing further required from me.
I am becoming increasingly concerned about this situation. I am simply asking Great Slots to process and pay the withdrawal that I am owed.
Could AskGamblers please continue to assist me with this complaint and request a clear response from Great Slots regarding when my funds will actually be paid?
Thank you for your assistance.

Bonjour je souhaite avoir mon argents je vous envoie la photo

Hello, I would like to get my money back. I'm sending you the photo.