Golobet Casino Complaints

Dear AskGamblers Complaints Team,

I am submitting a formal complaint regarding serious issues with Golobet.

On 26 May, I made a deposit of 50 EUR which was not credited to my account at the time. I contacted support immediately and was told the issue would be investigated. No proper follow-up was provided.

After I requested to close my account due to the lack of response, Golobet later claimed that the deposit had been received. They then requested full KYC verification documents, which I provided in full compliance with their requirements.

Since then, I have been unable to access or withdraw my funds. My withdrawal requests have been repeatedly refused without clear or consistent explanation. My account has now been blocked again.

I have contacted live chat multiple times and have been instructed to email support instead. I have sent several emails, but I have received no meaningful response or resolution.

At this point, I believe Golobet is failing to act in a fair, transparent, and timely manner regarding my funds and account. The ongoing delay and lack of communication is unacceptable.

I respectfully request that AskGamblers investigate this case and assist in ensuring that either:

1. My withdrawal is processed without further delay, or
2. I receive a clear written explanation for the refusal of returbiljett the funds