Hello
I am writing to request assistance with my withdrawal of €660 from Fiery Play Casino (Account email: < email removed >, Customer ID: 221647789044).
For weeks, the casino has been stalling my payout by trapping me in an endless KYC verification loop. They requested a selfie holding my ID card alongside a handwritten paper showing my account email address and today's date. I successfully created and provided this exact photo. However, their internal profile upload system rejects the valid image arbitrarily with an error.
When I tried to resolve this directly with their live support agents and via their official Telegram support bot, they refused to accept the valid photo for security reasons, completely ignored the direct evidence, and kept sending automated template responses demanding I use their broken web portal.
I have fully cooperated, provided all requested identity and payment details (paysafecard / virtual card masking 539572******5192), but they are intentionally delaying my legitimate winnings.
I kindly ask the AskGamblers team to intervene and help me get my account verified and my €660 payout released. Thank you!
