Dukes Casino Complaints
Dukes Casino Complaint Stats
Resolved
2 / 2
Avg. Amount
$9,338
Avg. Complaint Duration
5 days
Avg. Response Time
2 days
Withdrawal not being processed after a week
Resolved
£15,764
I have submitted a withdrawal and not received it despite sending all relevant documents which have been verified. I have spoke to live chat and keep getting told different things I have raised a complaint with there claims department and still nothing. I have tried all avenues to get my winnings which I am entitled to.
Resolved
Won't let me withdraw to the same method used for deposit
Resolved
€500
Hi Askgamblers,
Never thought i needed this because i always read all terms from the casino and know everything from the MGA, so i only play at casino's regulated by the MGA.
I made a deposit at Dukes Casino with Trustly (ideal, bank transfer)
I have read all terms from this casino and trustly is a deposit method and also available for withdraw, just like ideal and bank transfer.
following the strict rules from the MGA you have to withdraw to the same method you made the deposit because of AntiMoneyLaundring.
I am playing for about 15 years online and everywhere is the same, and every casino let me withdraw to trustly.
Casino Dukes won't let me withdraw to trustly and told me to add a Visa Card to my account, i don't have a Visa or Creditcard.
I could also make a ecopayz account but have read a lot of complaints about that method and don't feel safe to withdraw money to it.
i already have a netteller and skrill account but i still prefer my withdraw to be send to trustly, which they should do following their own terms and those from the MGA.
I have also asked who their ADR is but they didn't want to tell me.
Askgamblers, i hope you can assist me in this in help to resolve it.
I will send chat transcrypt as evidence.
Kind regards
Never thought i needed this because i always read all terms from the casino and know everything from the MGA, so i only play at casino's regulated by the MGA.
I made a deposit at Dukes Casino with Trustly (ideal, bank transfer)
I have read all terms from this casino and trustly is a deposit method and also available for withdraw, just like ideal and bank transfer.
following the strict rules from the MGA you have to withdraw to the same method you made the deposit because of AntiMoneyLaundring.
I am playing for about 15 years online and everywhere is the same, and every casino let me withdraw to trustly.
Casino Dukes won't let me withdraw to trustly and told me to add a Visa Card to my account, i don't have a Visa or Creditcard.
I could also make a ecopayz account but have read a lot of complaints about that method and don't feel safe to withdraw money to it.
i already have a netteller and skrill account but i still prefer my withdraw to be send to trustly, which they should do following their own terms and those from the MGA.
I have also asked who their ADR is but they didn't want to tell me.
Askgamblers, i hope you can assist me in this in help to resolve it.
I will send chat transcrypt as evidence.
Kind regards
Resolved