Acting unethically and not respecting clients wishes
I had an account with Dons casino and I decided to close my account after not having much luck. I emailed the casino on 25th June asking them to PERMANENTLY close my account and to remove me from their mailings.
The casino then emails me on the 8th August offering a surprise if I wanted to come back (complete disregard to my request of not receiving any mailings and also of a permanent block). I am then enticed to come on chat and ask for my account to be reopened. No cooling period was offered as per usual when an account is permanently blocked or self excluded. Instead the account was opened straight away. I played and I lost 3500 euros.
Had the casino acted fairly and ethically in the first place, I would have never lost this money but because they haven’t acted ethically and used unethical marketing tactics, I came on chat and asked to reopen my account.
Resolved
€3,500
