CryptoCasino Complaints

I am filing a formal dispute against CryptoCasino.com (Deep Dive Tech B.V., License #365/JAZ) regarding a systemic software failure that has resulted in the loss of player funds totaling approximately $10,750 USDT.

1. Nature of the Malfunction
The operator’s reward system contains a technical "loophole" that prevents the utilization of earned rewards. Specifically, the system requires a player balance of $0.00 to engage a reward, but simultaneously triggers a "low balance forfeit" that voids the reward before it can be wagered. This makes the conversion of rewards to cash mathematically impossible.

2. Written Admission of Fault
The Site Administrator (Johnny) has admitted to this failure in an official email dated April 17, stating:

"The way that coin/bonus system behaves is… flawed."

"It’s technically written into the terms. No, that doesn’t make it a good player experience."

"We’re already changing it. Not tweaking it. Changing it."

3. Breach of Store Terms
Per the operator's published "Store Terms," Cash Bonuses are subject to 1x wagering and should be "instantly credited." Despite generating over $130,000 USDT in wagering volume (2,600x the requirement), my rewards totaling $750 in 2026 were voided rather than credited.

4. Unfair Settlement Practices
Upon acknowledging the "broken" system, the operator attempted to settle the liability by offering $200 in store points (non-cash) on the explicit condition that I remove my public feedback. This attempt to buy silence with further "flawed" credits is a violation of fair gaming standards.

Request for Action:
I am seeking a formal investigation into the software integrity of License #365/JAZ and a mandate for the operator to provide a fair settlement reflecting the lost cash value and nullified utility of my rewards.

I have attached the full email transcripts containing the administrator’s confession and my account logs as evidence.

Regards,
D

Unpaid €2000 withdrawal from CryptoCasino after account placed in withdrawal-only mode

I am posting here to document my situation with CryptoCasino and hopefully get some clarification.

I have been playing on the platform for a while and during that time I made many deposits (usually under $500). Everything always worked perfectly and I never experienced any issues.

Last week I deposited $300 and lost it. I then deposited another $500 and this time I got lucky and made some profit.

When I tried to withdraw around €300–€400, the withdrawals stayed pending. I contacted live chat support and they told me that I had allegedly broken a rule because multiple players were using my account, which is completely false.

They asked me to complete KYC verification, which I did immediately. My KYC was approved successfully.

However, about 5 minutes after my account was verified, the page refreshed and my account was suddenly switched to “withdrawal-only mode.” I could no longer place bets and the page was essentially locked in this mode.

Because of this, I had no other option but to withdraw my remaining balance.

I therefore requested:
• 1 withdrawal of about €2000
• 1 withdrawal of about €250

Around 20 minutes later I received the €250, but the €2000 withdrawal never arrived.

After 24 hours, I emailed support and they told me that the funds were being processed and that I should receive them. However, it has now been over 48 hours and the €2000 has still not been paid.

I want to be very clear that:
• My KYC verification was approved
• I never shared my account with anyone
• Smaller withdrawals worked normally
• I have screenshots of everything (withdrawal requests, account balance, emails from support, and live chat conversations)

I actually liked the platform and had a great experience before this situation, which makes this even more disappointing.

At this point I would simply like clarification about the status of my €2000 withdrawal.

If a representative from CryptoCasino is present here, I would appreciate an explanation and resolution.

I ve been exchanging mails with the support who claims that the money will come

Maybe they are just taking a long time to send the funds, but they can t provide me a time frame so i don t know if i am getting scammed.

Otherwise, if other players have experienced similar issues, please let me know.

If i do recieve the money i will let you guys know and of course thank the casino for respecting their words