Complaint #2
CryptoCasino
The casino closes my account and didn't pay me
2 months ago
Unpaid €2000 withdrawal from CryptoCasino after account placed in withdrawal-only mode
I am posting here to document my situation with CryptoCasino and hopefully get some clarification.
I have been playing on the platform for a while and during that time I made many deposits (usually under $500). Everything always worked perfectly and I never experienced any issues.
Last week I deposited $300 and lost it. I then deposited another $500 and this time I got lucky and made some profit.
When I tried to withdraw around €300–€400, the withdrawals stayed pending. I contacted live chat support and they told me that I had allegedly broken a rule because multiple players were using my account, which is completely false.
They asked me to complete KYC verification, which I did immediately. My KYC was approved successfully.
However, about 5 minutes after my account was verified, the page refreshed and my account was suddenly switched to “withdrawal-only mode.” I could no longer place bets and the page was essentially locked in this mode.
Because of this, I had no other option but to withdraw my remaining balance.
I therefore requested:
• 1 withdrawal of about €2000
• 1 withdrawal of about €250
Around 20 minutes later I received the €250, but the €2000 withdrawal never arrived.
After 24 hours, I emailed support and they told me that the funds were being processed and that I should receive them. However, it has now been over 48 hours and the €2000 has still not been paid.
I want to be very clear that:
• My KYC verification was approved
• I never shared my account with anyone
• Smaller withdrawals worked normally
• I have screenshots of everything (withdrawal requests, account balance, emails from support, and live chat conversations)
I actually liked the platform and had a great experience before this situation, which makes this even more disappointing.
At this point I would simply like clarification about the status of my €2000 withdrawal.
If a representative from CryptoCasino is present here, I would appreciate an explanation and resolution.
I ve been exchanging mails with the support who claims that the money will come
Maybe they are just taking a long time to send the funds, but they can t provide me a time frame so i don t know if i am getting scammed.
Otherwise, if other players have experienced similar issues, please let me know.
If i do recieve the money i will let you guys know and of course thank the casino for respecting their words
I am posting here to document my situation with CryptoCasino and hopefully get some clarification.
I have been playing on the platform for a while and during that time I made many deposits (usually under $500). Everything always worked perfectly and I never experienced any issues.
Last week I deposited $300 and lost it. I then deposited another $500 and this time I got lucky and made some profit.
When I tried to withdraw around €300–€400, the withdrawals stayed pending. I contacted live chat support and they told me that I had allegedly broken a rule because multiple players were using my account, which is completely false.
They asked me to complete KYC verification, which I did immediately. My KYC was approved successfully.
However, about 5 minutes after my account was verified, the page refreshed and my account was suddenly switched to “withdrawal-only mode.” I could no longer place bets and the page was essentially locked in this mode.
Because of this, I had no other option but to withdraw my remaining balance.
I therefore requested:
• 1 withdrawal of about €2000
• 1 withdrawal of about €250
Around 20 minutes later I received the €250, but the €2000 withdrawal never arrived.
After 24 hours, I emailed support and they told me that the funds were being processed and that I should receive them. However, it has now been over 48 hours and the €2000 has still not been paid.
I want to be very clear that:
• My KYC verification was approved
• I never shared my account with anyone
• Smaller withdrawals worked normally
• I have screenshots of everything (withdrawal requests, account balance, emails from support, and live chat conversations)
I actually liked the platform and had a great experience before this situation, which makes this even more disappointing.
At this point I would simply like clarification about the status of my €2000 withdrawal.
If a representative from CryptoCasino is present here, I would appreciate an explanation and resolution.
I ve been exchanging mails with the support who claims that the money will come
Maybe they are just taking a long time to send the funds, but they can t provide me a time frame so i don t know if i am getting scammed.
Otherwise, if other players have experienced similar issues, please let me know.
If i do recieve the money i will let you guys know and of course thank the casino for respecting their words
Screenshot
