Cozyno Casino Complaints

I received an approval email of my withdrawal 6 days ago via bank transfer. I have contacted customer support and asked where my withdrawal is, and the responded with "maybe tomorrow, maybe the day after, maybe later it comes" then they say that they are not liable whether how long a withdrawal has to take, whilst it says 5 days on there website. I'm starting to suspect that my withdrawal will never come and thus ask you for assistance.

I also asked today again when my withdrawal of 410 euro is coming and they keep staying that it is coming very soon. But it never comes. I have had 2 people from customer support tell me that it would certainly arrive on Monday (06/01-2020) but it didn’t. I asked again, and they keep saying that it is coming very soon and that it is in some kind of “Escrow account”. Yet it has been 7 days soon and I keep not seeing my withdrawal.

This is what happened: I opened an account at Cozyno. I did my first deposit of 900 euro and started playing liveroulette. I bet one number with 50 euro stake a few times. After five, six spins my number won and it gave me 1800 euro. I didnt win anymore and when my balance was 2450 i made a withdrawal. This way of betting Cozyno think is systematic betting like martingale or whatever systems there are. So because of this they dont want to pay me. I didnt use any bonus or anything. This email i got from them instead of my money: Hi Patrik As part of our regular review, we have seen that our general terms and conditions were not met. The general terms and conditions prohibit the use of Martingale, duplicate and similar systems and strategies. (You can review the terms and conditions by clicking the "General Terms" link at the bottom of our page.) We have therefore canceled your withdrawal request and removed the profits. If you have any questions, please reply to this email or contact our customer support via Live Chat on our website. Sincerely, verification team Ticket Details Ticket ID: SAI-907-98947 Department: Cozyno Casino Finance

Hello!

I want to file complaint against Cozyno casino. This Casino does not follow responsible gambling policy. I requested casino to close my account first via Live chat. Live chat support asked me to send an email. I did send mails 19/1 and 21/1. I asked them to close my account permanently because I have a gambling problem. I attached those mails here ( I covered my name and email address for security reasons).
I also send several other e-mails. But I have not receive any response. I made inquiries via Live chat and wondered why I have not be replied and why my account is still open. I know that casino received my emails because I got automatic comfirmation emails right away from Cozyno. Only advice I was given by chat persons was that I must send an email again and I Would be answered very soon. They also promised to forward my issue to the account manager and I would be contacted very soon. Still no reply to my request. My account is still open and I am able to make deposits even I have requested my account be closed many times.
I made deposits for 190 euros 24/1. I am asking now this Casino pay back all my deposits made after 19/1. I have consulted Ask Gamblers and other casinos and it is clear that casino is obliged to pay deposited funds back. Casino has had enough time (six days) between 19/1 and 24/1 to close my account and to make contact with me. But it has not done so because casino does not obey responsible gambling policy at all. Please pay my deposits back to me and then close my account!