Chanz Casino Complaints

Hello, I have played at Chanz Casino a few weeks ago and it's a very good looking casino. I lost a couple of hundred euro's before I won a fair amount of money. After wining that money I thought I set a loss limit. I set a limit of 50 euro's because that was the amount I max wanted to loose. 2,5 weeks later I decided to play again on Chanz and I deposited 50 euro's... I got a bit carried away and kept depositing more and more.... loosing 200 euro's that day... See screenshot for the winnings and the deposits... After I came back so my senses I asked Chanz how it was possible that I lost more then the 50 euro limit I had set when on their mobile casino it says that a limit takes effect immediatly. Their response was the following: "Note that when you set a 30 days limit it always takes the last 30 days into consideration." How is that possible? And why don't they tell that in their casino? If I had known that I would have asked for a cooling period after I made those winnings instead of setting a loose limit. Their response was the following: "We do of course take your feedback seriously and we will look into how to improve the limit settings. We will most likely add a confirmation button, to make sure players know what exact limit they set. We will also look into improving the general information." So they confirm that the general information needs improving. A little to late for me since I lost and extra 200 euro's. The second thing I have a problem with is when I hit their 50 euro loss limit they still accepted a payment of 100 euro's but I wasnt able to play anymore. If I wanted that money back I had to make a withdrawal request for which they charge 2,52.... Not very player friendly in my opinion. All together I can't say I am very happy on how this casino is informing their players at the moment...

I have made two deposits of 130 euros thinking that the first one never went through. Chanz has said the money has only been reserved and will be refunded as soon as possible. I dont know what their definition of as soon as possible means as 15 days later I have received nothing back from them. Really starting to feel like I will not receive my money back. Closed my account. I do not trust them.