BitReels Casino Complaints

Hello Askgamblers Team,

I open this complaint because the casino has still not paid my winnings of 608 € per instant-bank- transfer for 6 days ( requested at June 11, 7:25 am). My account is fully verified. I haven't used any bonuses.

In the terms and conditions of the casino, I can find that bank payments will be paid within 3 bank days. 5 bank days were gone since I requested the withdrawal. So in my opinion they are breaking their own rules. The chat support is also not helpful they tell me every day that it is in the queue and they need more time.

It would be nice if you can help me. Thank you.

I requested a withdrawal of 4,000 + 4,000 Euro one week ago at BitReels Casino, and they are not paying this out. All attempts to find out why were useless, since their chat support does not help and come up with various excuses, blaming it on the payment provider.

The Emails I have sent to their published address, come back as undeliverable.

The chat support refuses to connect me to any kind of supervisor or manager. I did not use any bonus and my account is fully verified.

I am rather speechless about the violation of their own Terms and Conditions, which state that all payments are processed within 3 days. On the casino site they advertise "instant" withdrawals. I thought, since this place belongs to Dama N.V., they would be a trustworthy place to play.