Complaint #3 BitReels Casino

8000 Euro Withdrawal Not Processed

By Murmel1967

3 years ago

I requested a withdrawal of 4,000 + 4,000 Euro one week ago at BitReels Casino, and they are not paying this out. All attempts to find out why were useless, since their chat support does not help and come up with various excuses, blaming it on the payment provider.

The Emails I have sent to their published address, come back as undeliverable.

The chat support refuses to connect me to any kind of supervisor or manager. I did not use any bonus and my account is fully verified.

I am rather speechless about the violation of their own Terms and Conditions, which state that all payments are processed within 3 days. On the casino site they advertise "instant" withdrawals. I thought, since this place belongs to Dama N.V., they would be a trustworthy place to play.

Disputed Casino BitReels Casino

Reason Delayed payment

Amount €8000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Murmel1967

3 years ago

Payment was made after 14 days of waiting.

BitReels Casino

• Representative

3 years ago

Dear Player,

We apologize if the previous message was unclear, the withdrawals have been approved from our end and are on the way back to you now, please allow 3-5 working days for these to reach your bank account.

Should you require any assistance at all please do not hesitate to get in touch with us again and we will be happy to help, thank you for your time.

Regards,
Luke

Murmel1967

3 years ago

Sorry to say, but after 13 days of waiting, still no payment has been made so far. I would not consider this matter to be resolved.

BitReels Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $4,663

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

BitReels Casino Complaints

See all complaints for this casino

Withdrawal still pending after 6 days

Hello Askgamblers Team,

I open this complaint because the casino has still not paid my winnings of 608 € per instant-bank- transfer for 6 days ( requested at June 11, 7:25 am). My account is fully verified. I haven't used any bonuses.

In the terms and conditions of the casino, I can find that bank payments will be paid within 3 bank days. 5 bank days were gone since I requested the withdrawal. So in my opinion they are breaking their own rules. The chat support is also not helpful they tell me every day that it is in the queue and they need more time.

It would be nice if you can help me. Thank you.

Resolved

€608