Betify Casino Complaints

I did create an account last month (March) and fully verified myself, I also did a lot of deposits and withdraws in the meantime, all without any problem, one day I get the mail attached below as screenshot (black background) asking for a specific bank statement (where all deposits are visible) from March to be able to withdraw my around 950 euro winnings, which I sent the same day they asked for, I reveived the confirmation as you can see that they received the document, since them they havent came back with an update for a week, when I asked in live chat they said it should take maximum 72 hours and since then im always delayed when I try to contact them. I always waggered my money fully before withdrawing and also lost more than I won so I'm not sure where the problem is.

I tried to verify my account at Betify to avoid any future problems related to withdrawals, I woke up the next day and my account was closed.

I spoke to support and they said that one of the responsible agents didn't accept the document and that's it, they didn't say why they didn't. was accepted or something like that, I just had my account closed just like that.