Verification rejected but didn't say why

Dear @XxAndersonxX,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Dear XxAndersonxX,
We apologize for the difficulties you've encountered with your account closure after attempting to verify your identity.
At Betify, we partner with a third-party KYC (Know Your Customer) provider, SumSub, which is a trusted and well-established service used across the industry to ensure compliance and security for all users.
In your case, it appears that your profile has been blocked by SumSub. This may have occurred either during the verification process or potentially from previous use of SumSub’s services elsewhere.
Unfortunately, we do not have access to the exact reason for this block, as these details are managed solely by SumSub.
To resolve this, we encourage you to contact SumSub directly for more information on why your profile was not accepted and any next steps that may be available.
We sincerely regret any inconvenience this may have caused and hope for a swift resolution.
Kind regards,
Betify Team

Dear all,

This complaint has been reopened as per Betify Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Betify Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.