Betano Casino Complaints
Betano Casino Complaint Stats
On June 3, 2026, I requested a withdrawal of $250 CAD from my Betano account.
Betano later confirmed that the withdrawal was successfully processed and released from their platform. They provided Internal Reference ID 109753256880 and advised that the funds had left their system through the Interac network. However, the funds never arrived in my EQ Bank account.
After reporting the issue, I was asked to provide multiple documents. Initially, I was asked for account verification documents. Later, I was asked to provide transaction history from my bank account. I complied with every request and uploaded all requested documentation.
Betano subsequently confirmed in writing that:
* My bank statement and transaction history were accepted.
* No further documentation is required from my side.
* The case has been escalated to their Payments and Compliance Team.
* The matter is being investigated with their payment provider.
Despite this, the withdrawal remains unresolved.
Since June 3, I have exchanged numerous emails with Betano support. While I continue to receive responses, they are largely generic updates stating that the case is under review. I have repeatedly requested a meaningful status update, complaint reference number, and information regarding the dispute resolution process, but have not received substantive answers.
As of June 12, 2026:
* The $250 withdrawal has not been received.
* Betano confirms no further action is required from me.
* Betano confirms the documents I submitted have been accepted.
* Betano has not provided a resolution date.
* Betano continues to state that the matter is under investigation.
I am not alleging fraud or misconduct. I am simply seeking assistance in obtaining a resolution and determining the status of the missing withdrawal.
I have maintained a complete record of all correspondence and can provide supporting emails, screenshots, and documentation upon request.
Requested Resolution:
* Locate and deliver the missing $250 withdrawal; or
* Return the funds to my Betano account if the payment cannot be completed; and
* Provide a clear explanation of the outcome of the payment trace investigation.
Unresolved
I have a sum of 752 euros in my account.
I ordered 2 withdrawals for a total amount of 350 euros.
So far 10 days have passed since the withdrawal request was created.
The bookmaker asked for documents, photos, and various confirmations for verification - I provided all documents at once.
After that, I write to the bookmaker every day and ask when my withdrawal will be completed.
The bookmaker does not give me an exact answer and says that this is handled by another department and he has no accurate information.
How to understand it?
On my question about how much I have to wait - the bookmaker does not answer anything and every time promises to close this problem as soon as possible, but 10 days have passed and the bookmaker answers me with standard phrases and ignores my requests.
Unresolved
I ask first a withdraw via the same method as my deposits. (credit card). They then said that they cant do that because of error from provider.
They then sent the withdraw via ecashout to my bank account. They say it failed and now are asking for another bank account ' I don't have another bank account what it this
I then asked to send via paypal and they say they cant
What even is that scam???????
It has now been 6 weeks since i asked for my money and I still haven't received it.
This is absolutely crazy.
Unresolved