BetAndreas Casino Complaints

Hello, I decide to try bet andreas, I deposit 100 usd, I played on sport. I make some profit. After that they froze my account and they ask me to send them all data which I did and that par was sucessfull. After that we have video call and they unfrozen my acc, it was verified, After that I decide to try slots on their site, won and now my balance is 6351e.

Im trying 2 days to withdraw the money but when i click to withdraw they asking me to link my phone number with site. Here problem stars, i tried few times, phone call or sms code simple dont arrive. I contact on mail, nothing. On telegram, nothing. ON chat, nothing. They just ghost me and ignore. My money is stuck on their site and i cant do much about that. They respond me with some stupid anwers like "check your memory" , come on what memory check in 2025 with these phones. I think they want to just ignore me and not to pay me.

Askgamblers, betandreas has very big score on your site and i really hope u can help me to solve this problem.

my gaming id: < sent to the casino >

Dear Security Department,

I am writing to formally complain about the unjustified blocking of my account at BetAndreas.

Account ID / Username: 9732704

Registered Email: <removed>

More than 12 months have passed since my account was blocked. I have completed all verification procedures as requested (ID, proof of address, payment method, etc.), and yet my account remains inaccessible without any valid explanation.

This situation is unacceptable. It is a violation of my customer rights and creates serious doubts about the fairness and transparency of your platform.

I demand the immediate reactivation of my account and access to my funds. If this issue is not resolved promptly, I will escalate my complaint to the licensing authority (Curacao eGaming) and share this case with other regulatory and consumer protection platforms.

I expect your urgent response and resolution.