Complaint #3 BetAndreas Casino

Account frozen for a month

By rifat20132

10 months ago

My betandreas account number is 11197413
I was register this betting site 5th july. My account was frozen in 7th july. Just 2days after register.
I mail them and given all the needed documents. After that they says they will notify me the result. It been 32 days running. Still they keep saying they will notify me the reuslt. But they not giving me the result.
I had 18924BDT which is about to 150$ in Betandreas.
Hope they will fix my account.

Disputed Casino BetAndreas Casino

Reason Account closure

Amount $150

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

rifat20132

10 months ago

My account is unfrozen and i done the withdraw also. Thanks to the askgamblers. And i will never recommend anyone to use betandreas. It is the worst betting site ever i seen.

AskGamblers

• Support Team

10 months ago

Dear @rifat20132,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BetAndreas Casino

• Representative

10 months ago

Hello, Dear rifat20132!

Our team has checked everything and we are happy to inform you that your account was unblocked on 13 August. Please confirm that the issue has been resolved.

Always ready to help,
The BetAndreas team.

BetAndreas Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $1,897

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

BetAndreas Casino Complaints

See all complaints for this casino

Please resolve this issue

My account balance is £36, and it has been more than 90 days since I started trying to withdraw my funds.

Each time I contact your team, I am told to wait 60 days, even after I have successfully completed the verification process.

I kindly ask you to please look into this matter urgently. I have fulfilled all verification requirements and would like to receive my money as soon as possible.

Please resolve this issue without further delay.

My username ID is 11406741

Unresolved

£36

Problem with phone verification

Hello, I decide to try bet andreas, I deposit 100 usd, I played on sport. I make some profit. After that they froze my account and they ask me to send them all data which I did and that par was sucessfull. After that we have video call and they unfrozen my acc, it was verified, After that I decide to try slots on their site, won and now my balance is 6351e.

Im trying 2 days to withdraw the money but when i click to withdraw they asking me to link my phone number with site. Here problem stars, i tried few times, phone call or sms code simple dont arrive. I contact on mail, nothing. On telegram, nothing. ON chat, nothing. They just ghost me and ignore. My money is stuck on their site and i cant do much about that. They respond me with some stupid anwers like "check your memory" , come on what memory check in 2025 with these phones. I think they want to just ignore me and not to pay me.

Askgamblers, betandreas has very big score on your site and i really hope u can help me to solve this problem.

my gaming id: < sent to the casino >

Resolved

€6,351

Account blocked for verification more than a year ago

Dear Security Department,

I am writing to formally complain about the unjustified blocking of my account at BetAndreas.

Account ID / Username: 9732704

Registered Email: <removed>

More than 12 months have passed since my account was blocked. I have completed all verification procedures as requested (ID, proof of address, payment method, etc.), and yet my account remains inaccessible without any valid explanation.

This situation is unacceptable. It is a violation of my customer rights and creates serious doubts about the fairness and transparency of your platform.

I demand the immediate reactivation of my account and access to my funds. If this issue is not resolved promptly, I will escalate my complaint to the licensing authority (Curacao eGaming) and share this case with other regulatory and consumer protection platforms.

I expect your urgent response and resolution.

Resolved