Bet UK Casino Complaints

I sent my verified bank statement 14 days ago and have had no response apart from online chat where it said it should be processed soon.

I have chased this two more times and have again been told they don't require any more documents they are still verifying it and can't give me a timescale.

I don't seem to be able to get any answers to what the hold-up is, and why my withdrawal is being delayed.

I have also lost access to my account which has a substantial playable balance still sat there that I can't access