Complaint #1 Bet UK Casino

Bet UK - Money is being held since July 24th

By Alanbainbridge61

2 years ago

I sent my verified bank statement 14 days ago and have had no response apart from online chat where it said it should be processed soon.

I have chased this two more times and have again been told they don't require any more documents they are still verifying it and can't give me a timescale.

I don't seem to be able to get any answers to what the hold-up is, and why my withdrawal is being delayed.

I have also lost access to my account which has a substantial playable balance still sat there that I can't access

Disputed Casino Bet UK Casino

Reason Delayed payment

Amount £1700

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Alanbainbridge61,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bet UK Casino

• Representative

2 years ago

Dear @Alanbainbridge61,

Thank you for contacting us.

Our inbox is up to date so you should have received an answer via email.

Thank you and have a great day!

Alanbainbridge61

2 years ago

Thankyou
I had your reply . Asking me for the same statement that I sent 3 weeks ago .
Still being sent round in circles
Alan

Bet UK Casino

• Representative

2 years ago

Dear @Alanbainbridge61,

Thank you for contacting us.

Sorry for taking longer than you expected. A response will be given as soon as possible.

Thank you and have a great day!

Bet UK Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $2,165

Avg. Complaint Duration 16 days

Avg. Response Time 1 day