WestCasino

The site - its layout, design, functionality - is very high-end and up-to-date. Fresh, modern, eye-pleasing, user-friendly.
They are very friendly and responsive in (almost) all of their communications (chat, emails). Live chat seems to be working, if not 24/7, at least most of the time.
They have my fav NetEnt games.
I made a few deposits and cashouts too, and did receive my money in the end.
With my two latest deposits (800 & 1000 e) I was credited with a generous amount of no wagering free spins to DOA2, which I really did appreciate.

First of all, the withdrawal limit is NOT 5 k€ per week as It’s stated here; It’s 2 k€ (”for new players”). When I asked about this in the beginning, it was raised to 3,5 k€ per week. I was told, if I only will keep depositing and playing, it will be raised. Well I deposited several k€ after this, but it wasn’t raised. I inquired about this several times, without response; finally I got an email stating that I just need to be playing more, and then it will sometimes later be raised to 5 k€ per week.
No, thanks. There are casinos with much higher withdrawal limits to begin with, so I won’t be just depositing and playing more and more, hoping that it will be raised to 5k per week some day. 😀
Also concerning withdrawals, I couldn’t help the feeling they were stalling my money, in hopes I would reverse my withdrawals and gamble them away.
Only a tiny withdrawal of ~ 50 e was processed in just a few hours; ”bigger” withdrawals of like 1-2 k€, are NOT processed in 24 h like it says here; they take at least 1-2 days; my last ”big” withdrawal of appr. 1,4 k€ took appr. FOUR days to be processed. Sorry, that’s just way too much for me, and bad service.
Also, their loyalty program isn’t that rewarding imo.
I usually never use bonuses, and neither did I use them here; but as I took a look at their bonus T&C; I think the rules are kind of tight.
Clearly this site is not for high rollers; so I took my business elsewhere.
Had they had a) much higher withdrawal limits and b) much faster withdrawals, I suppose I would have stayed their happy customer for a long time to come. And would also have given a much higher rating here.

What is there not to like? It took less than 2 hours to verify my account. For Canadian players I HIGHLY RECOMMEND using etransfer (available for deposit AND withdraw) Customer service is amazing and very supportive. HUGE choice of games. Withdrawals processed within 24 hours and deposited in less than 48 hours. This site should be AG Certified.

Too be very honest there isn't much I can say that is negative. Maybe no 24/7 chat but then again that really isn't a huge deal. For me this is THE best casino I've ever played at.

They have a lot of games, verification took minutes, cashout was approved and sent off very quickly. Support is extremely helpful and fast. Just an all around good site.

Personally, I really like Microgaming so I was a little bummed out that they didn't have it. Aside from that, I think they have all the makings of a great site. Plan on continuing to play there.

I joined West some weeks ago based on a friend's recommendation and I am having a good time here so far. The welcome bonuses are good even though I consider the wagering a little high, but I like the Weekly offers that come with no wager.

Also got some free bonuses in the ongoing Valentine promotion and I just made my first cash out. My account was verified very quickly when I sent the documents like the support agent asked and I am expecting my winnings soon as I have been assured.

The support team is fast, helpful and friendly and they provided me with all the information I needed. Big Thumbs up to them 👍

They also have my favorite Play N Go games so that for me is a big plus as my other favorite casino was missing this.

There are too many emails received from the casino with promotional offers and I think this needs to be reduced. Apart from this, things are looking very good with this Casino and I am highly expectant.

Was a member when I used to live in the UK .. I had extreme pleasant and friendly discussions with the support operators.
Mostly it was the account manager's help, Michael so big thank you for getting the withdrawals fast to me and for the recommended games and way of playing. over 3000 games + a random slot button.

What is most important: fast withdrawals, 2 days at first withdrawal and then within 1 day without any troubles.

I didn't like the free spins promotions, but the account manager got me a cashback so I didn't really care after that.
Except for that, the rewards program needs to be changed, although it didn't affect me because account manager there offers much more.

There seem to be very many positives about the site, especially the presentation and esthetic and vast array of games. However, this was overshadowed by the negative experience with first-contact customer support.

I am not a site player--nor a player per se--but experienced hostile and rude treatment on the Live Chat here on 24/1/2020, when asking a simple question for a global casino review site where this casino had asked to be featured.

An intrinsic part of 'road-testing' any casino is to contact customer support with any queries, to see how they fare, speed of response, etc. That is something that helps us draft a well-rounded review and will indicate the sort of treatment an inquiring player could expect when contacting the casino.

The degree of rudeness and evasion in response to our routine query was extremely odd and had not been encountered at any other site--we review a vast number. This response left me feeling very ill at ease about quite what the site may be hiding, since it was an innocuous query--that the operative flatly refused to answer.

I am playing this casino now for some Time. They Have many bonuses, even the ones without making deposit. The chat is friendly and they always did the Best to help me out. I Have even won a tournament 😊. They Have promotions like reload bonuses or free spins. I Have won the last Time on free spins 100 eur 😁.

Maybe the wagering of bonus are too high. And by depositing Will it be great to be a le deposit less then 20 eur. Other dislikes I don't Have. And it would be Nice od the bonuses Will be for depositing less money then 50 eur.

Not much to like, they’re an average casino with an OK selection of games. They really need to up and improve or they’ll disappear like other casinos have before them.

They repeatedly send false and misleading offers via email. For example I was told I had 100 free spins because I had accumulated £150 or more in deposits that week. But then I was told I wasn’t eligible as I should have made 3 x £50 deposits and I had only made 2 x £50 deposits (and then several £30 and £40 deposits). They also send me regular false information and claims I’m eligible for more and I never am. Their agents on live chat are also very rude and I’ve reported them to the gambling commission.

West Casino has been established in 2017 but I only recently got to know the casino. I saw it on AskGamblers and thought it was new. Owner by Every Matrix group makes me trust them and I decided to register and create an account here. The signing up process was very easy and the fact that I could play in my own currency was even better. It had my favorite gaming provider which is push gaming, and because of that I decided that I would immediately take up a deposit offer.

They have a lot of slot providers, from Netent, Push Gaming, Blue Print and many more. They only missing provider which is one of my favorites are Play N Go. If they were to get that, I think they would be one of my top 10 casinos I would be playing at.

I saw the deposit offers were claimable using e wallets which made me very happy since I do not use a credit card. They had credit card, neteller and skrill available, however the minimum deposit with or without a bonus is 200 ZAR of $20.

During my play here, I made a huge win and had a feeling that I would make it to withdrawal stage. While completing wagering I decided to verify myself which took about 24 – 36 hours, cannot remember exactly.

Support is quick and most of the day available to assist with queries. They are knowledge able but always require management approval or management decision if you ask for something. I normally do the 15% cash back offer on my deposit since their wagering for their bonuses are very high to say the least. It was my birthday now in June and I ask support for a freebie and they said they could not offer anything to me. I am a low roller but make a lot of deposit here compare to other casinos

The fact that their loyalty scheme is a bit bad. You get 10 free spins as a freebie per week if you deposit $40 or more during that week. Also, no birthday gift and to level up as part of the rewards program you need to wager $5000 which is extremely high.

Casino seems good. There was lots of games and nice layout on the website. Live chat was also friendly.

I got worst experience what you can get as a gambler. I deposit 80 euros and I used bonus 70% what I got to my e-mail. I won my biggest win ever and I tried to withdrawal 6350 euros. There was something problem like I'm abusing bonus rules, because some other player have same IP-address and bonus was already used. MGA searched that situation and this actually happened. Bad luck maybe. That is the reason why I'm not trying to make complaint again at AskGamblers. I don't know who can be that another user. In Finland our IP-addresses (mobile broadband) are not personal so I think rules like this are unfair to gambler.

I can't understand why I can get bonus which is already used by same IP-address. There must be something information like "you are not allowed to this bonus, because its already used". That situation was not my fault. Westcasino gave back that 80 euros which I deposited. I'm still very unhappy for that experience and I hope you can do something that situations like this can never repeat again.