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Delayed cashout Zetbet


2 years ago

Deposited £2500 over 8 deposits. Cashed out £3500 on 23rd December. Asked to verify account and all was done on 24th December. Since this date my only point of contact has been the chat function. Nice people but each time I contact them I am told the payment got stuck with the processor and they are waiting for it to be declined so they can reissue the money. I am told I cannot speak to the relevant department and they will update me by email. Since 24th to date no email update and no money. Still saying thanks for your patience and the relevant department will update you. Please help!

Disputed Casino Zetbet Casino
Amount £3500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hello,

I received my cash out literally 30 minutes after Zetbet contacted Askgamblers.

Zetbet did sent me my money after many chats and emails, which they said was due to the payment getting stuck with their payment processors. They had paid out other amounts prior to this and do seem to be a reputable casino.

This may be the case but the process took over 2 weeks but again thanks Askgamblers for speeding it up!

Brilliant, thanks for your help with this, much appreciated.
User name

Dear Zetbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
Dear Boospink,
Sorry for the delay in our reply.
May I get your username, please?

Sincerely,
Zetbet Team

Zetbet Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $4,273
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

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