I made a deposit on the 27th of December, I played without using any bonus. I managed to have great luck and a few hours later I had won about 10.000 euros.
I tried making a withdrawal using the same method as my deposit (ecopayz)method.
First I noted that the daily withdrawal limit is only 500 euros, very low being a serious casino. I was told that my account status was not high enough.
However, the withdrawal was not processed and not until I asked why was I asked to send documentation.
They request a proof of ID, and a screenshot of my ecopayz wallet.
I sent both.
They still have not processed it, and everyday they either ask me for new documentation, which they did not ask for in the beginning.
They have also closed down the casino while asking to be authorized by swedish gambling association. No information regarding this was communicated when I opened my account, poor!
Today I have sent all documents again, including two different documents showing my address, which they did not ask for last week, but they asked for it once I complained about the verification taking extremely long time.
I have played at various casinos the last 6 years, never have I had theese problems.
It is obvious that they prefer me to not withdraw the winnings.
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