Delay in money refund

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Yes everything is fine!
I'm sorry that I had to go so far to find a solution. It is understandable that the relevant department is overburdened, but the lack of communication and the solution after 2-3 weeks can be blamed on the management's negligence, which is why it is advisable to think about the alternative:) I wish all the best to all the recipients!

Dear @Alexysboy22222,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear ALEXYSBOY22222 and Askgamblers team,

we carefully checked the case. Yes, we had a delay with the refund, we do apologise for this. We sent money back 26/10/2023.

Right now we can't accept players from Hungary but we hope to meet ALEXYSBOY22222 when our doors would be open for players from this country. Our support agents had to notify the player that the refund was done.

Zaza doesn't have a lot of rules. The rule number one is that our players always get more. More fun, more pleasure, more positive experience.

Kind regards and hope one day we’ll meet again,

Zaza Team