Ag Awards

Twin Casino - Still waiting on account verification and €21,000 payment

Complaint Info
Disputed casino Twin Casino
Reason Delayed payment
Amount € 21000
Inactive user
Posted on May 18, 2018

I had my account verified and they accepted both deposits and withdrawals. When I won €21.000 they blocked my account and asked for more documents. I gave them everything. That was 5 days ago and I still can’t log in or get any answer. Every time I send an email I get a reply many hours later that they are checking my documents. I have sent passport, drivers licence, internet bill, electricity bill, photos to show that my Skrill is verified. I asked if they wanted anything else and they said no. Still I am blocked and don’t have my money.

Posted on May 22, 2018

Hi all,

there is a pending investigation of suspected fraud and irregularity.
We cannot disclose further details at this point as we are determining and securing evidence necessary for further action.
However, it can be already confirmed that checks performed on our end were not satisfactory and AML policies have been violated.

Kind Regards,

Twin Casino Team

Posted on May 24, 2018

The complaint has been rejected as per submitter's own request.

Posted on August 26, 2020

The complaint has been rejected as per submitter's own request.

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