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Casino forfeited my winnings and closed my account without explanation


5 years ago
Wolfy casino has closed my account and forfeited my winnings of 738€. I made my first deposit with bonus and was luckyvtobwin a little. After sending all document they asked for (selfie with id included) i was informed that my winnings have been forfeited and my account is closed. No clear reason was given. Only a list of possible violation that i have not done. I there was not even a possibility to abuse bonuses since i have only done my first deposit with the bonus they advertise.
Disputed Casino Wolfy Casino
Amount €738

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We would also like to use the occasion and remind the player to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s

We thank both parties for their assistance during the complaint process.


User name loyalty-level-2
thank you for everyone participating this manner. ive received confiscated fund to my casino account and made a withraw request 18.09.2020 and its in pending state.
User name

Dear @Kassukasa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Kassukasa

We have made a review of your account again together with the game provider and have received an answer that you are not connected to any other accounts. We have returned your confiscated winnings of 538€ to your account and would like to sincerely apologize for all the inconvenience caused.

Thank you and AskGamblers for cooperation and best regards

Wolfy team

Wolfy Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $861
Avg. Complaint Duration 10 days
Avg. Response Time 2 days