Complaint #19 WOLFBET Casino

Non payments of funds

By Karina S.

2 months ago

Hello!

I was asked to complete KYC before withdrawing my funds.

On August 19th, I sent all the requested documents to the support email, [email protected]. Almost two weeks have passed, yet I haven't received any reply to my email. Online support just tells me to "wait," even though their rules state that the KYC verification process takes 72 hours.

Disputed Casino WOLFBET Casino

Reason Verification issues

Amount $3818

Discussion

AskGamblers

• Support Team

5 days ago

Dear WOLFBET Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

1 week ago

Dear all,

This complaint has been reopened as per WOLFBET Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 months ago

Dear WOLFBET Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.