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Complaint #19 WOLFBET Casino

Non payments of funds

By Karina S.

3 days ago

Hello!

I was asked to complete KYC before withdrawing my funds.

On August 19th, I sent all the requested documents to the support email, [email protected]. Almost two weeks have passed, yet I haven't received any reply to my email. Online support just tells me to "wait," even though their rules state that the KYC verification process takes 72 hours.

Disputed Casino WOLFBET Casino

Reason Verification issues

Amount $3818

Discussion

3 hours left for WOLFBET Casino to respond.

AskGamblers

• Support Team

1 day ago

Dear WOLFBET Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name

Gliakla

• Russia

3 days ago

it's 3818 USDT

AskGamblers

• Support Team

3 days ago

Dear @Gliakla,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

WOLFBET Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $8,000

Avg. Complaint Duration 2 days

Avg. Response Time 3 days

Complaint Status

Chart Pointer

3h left

$3,818

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WOLFBET Casino Complaints

See all complaints for this casino

Withdrawal delayed for over a week despite verification

I’m a VIP player on Wolfbet. I won a significant amount and requested a withdrawal of $8,000 over a week ago.

The KYC was approved, and I provided all requested documents, including wallet verification and proof of transaction. Despite this, my withdrawal has been "under review by the provider" for days with no real update.

I’ve contacted the support multiple times and all I get is the same message: "please wait." I feel like the process is being delayed on purpose, and I’m losing trust in the platform.

I’m asking AskGamblers to help resolve this case and push the casino to process my funds as promised. I can provide all necessary proofs.

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