Complaint #338 Slots of Vegas Casino

Withdrawal Request Unfairly Declined

By tiffparker

8 years ago

Message on forum

On November 5, I used my Players Reward Card to play only slots and sent a withdrawal request for $200, the maximum I could for the bonus. After speaking with two representatives who looked over my account, they both explained that I only needed to submit the authorization form and verification documents, which I did. Well today, I saw that my withdrawal request has been declined and then approved so I called to check the status and when speaking to a representative they explained it was declined because I played poker which was not allowed. I played poker on an entirely different bonus well after my withdrawal request had been submitted. If a player attempts to play a game that is not allowed for their bonus, the games are locked and explains it is not a part of the bonus, so I don't understand how my request was declined for this. This casino is a scam and doesn't want to pay what they rightfully owe its players. I sent the information below to them during the live chat and they refused to assist me any further. I can't believe this!

11/14/2017 03:03 AM Manager Withdrawal Approved! -$200.00
11/14/2017 03:03 AM Manager Withdrawal Requested -$200.00
11/14/2017 03:03 AM Check Withdrawal Declined $200.00
11/05/2017 02:42 AM Coupon declined
11/05/2017 02:42 AM Coupon 'PRCTPOKER' requested
11/05/2017 02:42 AM Coupon 'PRCTPOKER' redeemed $20.00
11/05/2017 02:42 AM Coupon 'PRCTPOKER' requested
11/05/2017 02:41 AM Coupon declined
11/05/2017 02:41 AM Coupon 'THANKYOU' requested
11/05/2017 02:41 AM Coupon declined
11/05/2017 02:41 AM Coupon 'THANKYOU' requested
11/05/2017 02:17 AM Coupon 'MY50FREE' redeemed $50.00
11/05/2017 02:17 AM Coupon 'my50free' requested
11/05/2017 02:15 AM Check Withdrawal Requested -$200.00
11/05/2017 01:40 AM Bitcoin Withdrawal Cancelled
11/05/2017 01:34 AM Bitcoin Withdrawal Requested -$200.00
11/05/2017 12:50 AM DF-RewardsCard Deposit Approved! $100.00
11/05/2017 12:50 AM DF-RewardsCard Deposit Requested $100.00

Tiffany < surname removed >
Nov 5, 08:24 CET

(07:09:18 AM) Visitor 1509863779 is now known as Tiffany < surname removed >
(07:10:07 AM) Tiffany < surname removed > is now known as Visitor 1509865808.
(07:13:02 AM) Visitor 1509865808 is now known as Tiffany < surname removed >

Tiffany < surname removed >
Nov 5, 07:51 CET

Chat started: 2017-11-05 06:31 AM UTC

(06:31:09 AM) Tiffany: Hi, can you explain if I withdrew using Bitcoin? This was my first time to do so and I did not mean to choose this method for my withdrawal. I don't have a Bitcoin account and would prefer to withdraw using check.
(06:31:21 AM) Casino Support Center: Welcome to Customer Support. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
(06:31:48 AM) Tiffany: username- tiffparker
(06:32:00 AM) Tiffany: phone number- < removed >
(06:32:31 AM) Tiffany is now known as Tiffany < surname removed >
(06:33:12 AM) Tiffany Parker is now known as Visitor 1509863593.
(06:34:47 AM) Visitor 1509863593 is now known as Tiffany < surname removed >
(06:36:19 AM) Tiffany < surname removed > is now known as Visitor 1509863779.
(06:41:01 AM) *** Kelvin joined the chat ***
(06:41:05 AM) Kelvin: How are you doing today?
(06:44:52 AM) Kelvin: You only need to send us your documents for withdrawal
(06:45:17 AM) Kelvin: Also your bitcoin cypto to: payments@casinosupportcenter.com
(06:45:30 AM) Kelvin: Documents already needed are..
(06:45:41 AM) Kelvin: The documents required to update your account are:
-Copy of an Identification (Driver's License or Passport)
-Copy of all the Credit/Debit Cards you have used to deposit
-Utility bill (Showing your name and address)
-Signed Certification Form for all the Credit/Debit Cards used:
http://www.slotsofvegas.com/authorization-form
(06:45:46 AM) Kelvin: You can send your documents to: documents@slotsofvegas.com, and please label your email with the name of the casino, and your casino username (login).
(06:46:35 AM) Visitor 1509863779: Hi, I just spoke with a customer service rep online and he answered my questions. Thank you. I cancelled the Bitcoin request and would like to receive a check. The rep explained what I needed to do. I'm going to send in the documents asap.
(06:47:47 AM) Kelvin: Okay if you request check you will still have to send in your documents.
(06:48:03 AM) Visitor 1509863779: Yes, I know
(06:48:42 AM) Kelvin: Okay, then all is set.
(06:49:00 AM) Visitor 1509863779: Thanks Kelvin
(06:50:14 AM) Kelvin: You are most welcome!:)
(06:50:18 AM) Kelvin: Thank you so much for playing at Slots of Vegas Casino! We really appreciate your loyalty. Have fun and good luck!
(06:51:37 AM) *** Kelvin left the chat ***

Dear Customer,

Thank you for contacting our casino documents department.
We have received your email and your message is very important to us.
We will review your documents and reply to you within from 5 - 7 working days.

Dear Tiffany < surname removed >,

Thank you for contacting Slots of Vegas Casino.

We have received your email and are assigning it to a casino representative. You can expect to receive a response from us within two business days.

To help track your inquiry we have generated a reference number. Your reference # for the email you just sent is # 168536 .

You can reply directly to this mail for any further communication with Slots of Vegas Customer Support Center in regards to this issue.

Sincerely,

Slots of Vegas Customer Support Center
USA Toll Free: 1-888-586-1088
www.slotsofvegas.com

Disputed Casino Slots of Vegas Casino

Reason Declined payment

Amount $200

Discussion

AskGamblers

• Support Team

8 years ago

Dear @tiffparker,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

tiffparker

8 years ago

Dear AskGamblers Complaint Team,

I did receive my payment today. I deposited the check and still waiting for it to clear with my bank. You all are amazing and I greatly appreciate your time and assistance with this matter. Thank you very much.

Best regards,

Tiffany

AskGamblers

• Support Team

8 years ago

Dear @tiffparker,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Slots of Vegas Casino

• Representative

8 years ago

Hi Tiffany--

I'm so sorry, but tracking came through a bit later than expected. The good news is that your tracking shows your payment is set to be delivered this morning, by 10:30. ;-)

Again, I apologize for all the difficulties you've experienced with this.

I wish you all the very best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572