Withdrawal problem with Casino770

posted on February 7, 2013.

i submitted a withdrawal request on tuesday 5th February 11.42am for £500 told i had met all wagering and deposit necessary for this to be successful. Last night 6th February i receive and email to say that the withdrawal was being examined and should be verified within 48 hrs this morning 7th February i now receive this email Dear Sally,

Following your message we want to inform you that your file is currently being verified by our department in charge.

An alert was triggered in our system and extensive checks on your game statistics are required.

Unfortunately, these detailed checks can take a number of days to be completed. We will keep you informed on the progress and developments of this procedure.

Thank you for your patience,

Best regards,


Casino770 – Payment and refund Team

why are they needing to check my game stats i played the Cleopatra slot fair and square for a couple of hours and won the money honestly. by looking at others experience they do this take weeks to reply and end up not receiving there winnings!

posted on February 14, 2013.

Hello Sally,

In reply to your message, we wish to inform you that your withdrawal request was validated and you also received a confirmation e-mail from us.

Please be reminded that our Customer Service is available 24/7 for any other questions you might have.

Kind regards,

Customer Service Casino770

posted on February 22, 2013.

 Hi Sally! have you received your withdrawal yet?

posted on February 26, 2013.

 Sally, here is one more and last chance to reply!

posted on March 2, 2013.

 This complaint can be considered solved!