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Casino770 - Withdrawal problem

RESOLVED
Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 500
Posted on July 22, 2014

i submitted a withdrawal request on tuesday 5th February 11.42am for £500 told i had met all wagering and deposit necessary for this to be successful. Last night 6th February i receive and email to say that the withdrawal was being examined and should be verified within 48 hrs this morning 7th February i now receive this email Dear Sally,

Following your message we want to inform you that your file is currently being verified by our department in charge.

An alert was triggered in our system and extensive checks on your game statistics are required.

Unfortunately, these detailed checks can take a number of days to be completed. We will keep you informed on the progress and developments of this procedure.

Thank you for your patience,

Best regards,

Gerard

Casino770 – Payment and refund Team

why are they needing to check my game stats i played the Cleopatra slot fair and square for a couple of hours and won the money honestly. by looking at others experience they do this take weeks to reply and end up not receiving there winnings!

Posted on February 14, 2013

Hello Sally,

In reply to your message, we wish to inform you that your withdrawal request was validated and you also received a confirmation e-mail from us.

Please be reminded that our Customer Service is available 24/7 for any other questions you might have.

Kind regards,

Customer Service Casino770

AskGamblers
Posted on February 22, 2013

Dear @sallypaton,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on February 26, 2013

Dear @sallypaton,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on March 2, 2013

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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