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Magical Spin Casino - Delayed withdrawal of €210

RESOLVED
Complaint Info
Disputed casino Magical Spin Casino
Reason Delayed payment
Amount € 210
Posted on July 17, 2017

Hello come on this may ask for help with my withdrawal from this casino
I made a withdrawal on 09-07-2017 by netller method and until today I'm still waiting
I already sent emails to the casino that in response I had several apologies of promlemas with the withdrawals with netller and more waiting times first it was 48 to ferify the account after another 48 for approval
I received twice an emai with the approval of the withdrawal but I do not receive anything
Today I sent another email to the casino and the answer was that I would reject my withdrawal and start making a new one
With that all I continue without receiving the money and already spent more than 5 days when the term & conditions says that it takes 3 days to receive the money

Posted on July 17, 2017

Hello EPEREIRA,

We received your complaint but we don't understand it because you have been paid throught neteller on 15th on the morning (see the screenshot).

Please confirm us you received the money on your neteller account because from our side, the money is not anymore on our account, and regarding our account, the money has been transfered on your neteller account.

Best regards,

Posted on July 17, 2017

Hi, first and foremost, thank you for meeting my request for help.
Yes I already received the money in my netller account
Sorry, but I was not sure it would take much longer to get the money.
Thank you one more time

AskGamblers
Posted on July 17, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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