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Casino770 - Withdrawal troubles

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 740
Posted on March 26, 2015

hello, last Thursday I register with, they gave me 25 pounds bonus, and I start to play on the site, on the day I won some money on the slots, so I make a 50 pounds deposit on my account, so far, so good! I still played on various slots, and carry on winning, so when I got 1000 pounds,i decided to make a withdrawal, it was not authorised, so I carry on playing, and after my 3rd attempt, casino770, accept my withdrawal request for 740 pounds, i receive msg on my account online confirming the withdrawal request, again , so far, so good...after that i receive an email saying that for security reasons, for they, can carry on withdrawal request, they had make identity check, so they ask for my identity card, and a card used when register account, plus utility bill, i send all that by email, on the same day( 18/04/2013), they told me at time, that this will take 48 hours, so i wait, that time, and in my account always showing same thing : in progress!, so i start to email them, and also talking to them by live chat, always gave same answers: something triggered alarm in my games, and that they sorting it out?( i don't know what that is!), and the games statistics in my account had to be checked as well?, another one is that in financial department waiting for a review, and as soon as they know more, they will email me! i am not accepting this, and i want your help, i play in other online casinos before, and never had this kind of problem, this casino is disgusting, all i want is receiving money in my bank account, and never play in that casino again. Also when i am waiting, they keep gave me bonus codes, for i play, but i just ignore emails. So what should i do? to receive my money? a week already pass, and nothing!

Posted on May 8, 2013

Hello Susana,

Following your post we want to inform you that as this was the 1st withdrawal request you registered on Casino770, extensive checks had to be performed on your account to verify it.

We can understand that this verification procedure can delay the processing of your withdrawal, but we can assure you that all this is done for security reasons only.

Moreover, once your account is verified and all the documents are received you will no longer need to send them again for any future withdrawal requests.

As you have been informed yesterday by e-mail, your withdrawal request of 740GBP was already validated on the bank card you used to deposit on the site.

Please note that your winnings should reach your bank account in about 4-6 business days starting from the 7th of May.

Should you have any other questions or remarks,do not hesitate to contact us via e-mail, live chat or telephone.

Best regards,


Posted on May 8, 2013

thank you, I can confirm I receive the email regarding the withdrawal, iam going wait and see if I receive the money between 48 hours to 4 days.

Posted on May 12, 2013

Dear @susana77,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on May 12, 2013

no, nothing!

Posted on May 13, 2013

Hi , is just to confirm I receive money in my account! Thank you for your support,

Posted on May 16, 2013

Hello Susana,

Thank you for letting us know!

We remind you that we are always at your service in case you need further assistance.

In addition, we assure you that our Team is constantly working on improving the games and services so that they best meet your needs.

Should you have any other questions or remarks,do not hesitate to contact us via e-mail, live chat or telephone.

Kind regards,


Posted on March 26, 2015

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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