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Dazzle Casino - Withdrawal delayed beyond advertised payout time frames

RESOLVED
Complaint Info
Disputed casino Dazzle Casino
Reason Delayed payment
Amount £ 800
Sal1391 United Kingdom Message
Posted on February 20, 2017

Submitted a withdrawal on 12th February. Not my first, been part of the site for a year.

Casino withdrawal policy is 3 working days for withdrawal to be approved.

We are now on working day number 5 and the live chat help cannot give me an exact answer or a reason for the delay. Simply, "I can see this is due in 2 working days." I doubt this as I was told it was going to be processed by 17/02 when I last asked.

Submitted this compliant due to time taken and lack of clarity from the site.

AskGamblers
Posted on February 20, 2017

Dear @Sal1391,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on February 21, 2017

Hi Sal1391

Good Morning

Can I have your registered email address please, that will be very helpful for me to locate your account and look in to this issue.

Thanks
Prem Anand
Affiliate Manager

AskGamblers
Posted on February 21, 2017

Dear Dazzle Casino,

Please keep in mind that player's login details could be found within the notification email sent from our complaints system.

However, to avoid losing time we have just sent these manually as a private message.

AskGamblers
Posted on February 23, 2017

Dear @Sal1391,

AskGamblers Complaints Team have been informed by Dazzle Casino management that your payment was already processed. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thanks for your cooperation.

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