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Dazzle Casino - Delayed £3000 Payment

RESOLVED
djblu1980 United Kingdom Message
Posted on June 8, 2017.

Hi,

I have been playing with the aforementioned casino and was successful and won £15,000. All winnings are from non bonus money as I have deposited and not taken any bonuses beyond the Welcome bonus of £100. When playing I was asked to verify my account by sending in documents to prove my identity. I duly did and my account was verified. I continued to play until I won the above amount. Aware of the restrictions in the withdrawal policy on Tuesday 30th May I requested £3000 be paid to my bank card. The following day I was sent an email by security asking to send an image of myself holding my passport to "Fully" verify my account. I responded to this and I have heard nothing more from Security. The original T & C's said the request should take no longer than 3 business days which expired on Friday however as of yesterday this has changed to 5 business days with updated T&C's.

Today is the 5th business day as Monday was a bank holiday in Cyprus. I have spoken to online chat, most of whom are very accommodating considering the lack of help they can provide, on numerous occasions who assure me that my issue is being dealt with and will be resolved but will not give me a time frame. I have no intentions of gambling the money and will wait as long as it takes I just wanted to see if you can help to speed up the process.

Thanks.

DJ.

Posted on June 8, 2017.

Hi DJ

Good Evening

I am Prem the Affiliate manager of Dazzle Casino, Can you please share your registered email with me, so that I can request the Dazzle casino support team to have a look in to this.

Thanks
Prem

djblu1980 United Kingdom Message
Posted on June 8, 2017.

Hello,

The email address is (email removed). I have had an email this afternoon saying it has been processed and I am awaiting payment.

I would like to keep this complaint open until the money has been returned to my account though.

Thanks for replying.

DJ.

djblu1980 United Kingdom Message
Posted on June 10, 2017.

Hi,

I received the payment this morning. Please could you close this complaint.

Many Thanks.

If possible could you please remove my email address too as I can't edit the reply from above.

DJ.

Posted on June 10, 2017.

Hi Derek

Thanks for the update.

I request Askgamblers to close this complaint.

Cheers

Prem

AskGamblers
Posted on June 10, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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