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888 Casino - Withdrawal seriously delayed and no reply to emails

RESOLVED
posted on June 14, 2018.

Hi folks.

I’ve made 2 withdrawals, 1 on the 23rd of May and the second on the 24th of May. I had to verify my account, which I did with my passport on the 28th of May. It’s been 15 working days since my first withdrawal, I’ve sent 2 emails, with no reply, and can see from this website 888 are quite notorious for delaying payments. I was wondering if there is a swift solution to this?

Many thanks
Shaun

posted on June 14, 2018.

***UPDATE***
An email received this morning attached

How is this acceptable??

posted on June 17, 2018.

Hi there,
We apologise for the delay. Your query has been passed on to our Operations team. Your documents have been received and the Operations Department will contact you shortly regarding your account.
Thank you for your patience,
888 Team

AskGamblers
posted on June 20, 2018.

Dear 888 Casino,

Please let us know if there's some update regarding this case.

posted on June 21, 2018.

Hi there,
This issue was resolved the same day as the complaint and the withdrawals were processed on June 15th. An email was sent to the member on June 14th by our Operations Team.
Thank you, 888 Team

AskGamblers
posted on June 21, 2018.

Dear @Gamblingman333,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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