Ag Awards

Golden Lady Casino - Withdrawal still pending

Complaint Info
Disputed casino Golden Lady Casino
Reason Delayed payment
Amount € 160
Posted on September 14, 2016


Since 09.09.2016 that my 160€ withdraw is still pending and no one at chat live support or email from support and accounting answers to my request.

I've provided docs for verification process. I've sent emails asking for my funds without answer.

My winnings were made by this deposit promotion attached. On attached files you can see also the withdraw ticket.

I do not have nothing to point to the casino until now and i hope not have in future.

Hope Askgamblers can help me resolve this issue, because my winnings were fair and square.

Best regards
Emanuel < name removed >

Posted on September 17, 2016

Dear @emasar2,

Please let us know if there's some update on your issue.

Posted on September 19, 2016

Hello Askgamblers

Please see today answer from live support chat (finally).

Here chat:

Requesting support.
Me : hello
Me : Can anyone assist me please?
Shane has entered the chat.
Me : hello Shane
Me : Shane are you there?
Me : Can you please assist me?
Me : no one?
Shane : yes i am sorry for the delay
Shane : How may i help you ?
Me : i've a pending withdraw sisnce 09.09, why? i've sent emails to support, account, finance, and no response. Can you check whats hapenning?
Shane : please wait a moment
Shane : Let me check your account
Shane : i have sent an email to my manager to process your withdraw on urgent basis. You will get your winning very soon
Me : Explain me "soon"
Shane : its will takes 3-4 working days
Me : ok, i will wait for that


I will wait more 3,4 days to check if payment will be done. if not i will post back here.

Best regards
Emanuel Saraiva

emasar2 Portugal
Posted on September 20, 2016

Askgamblers, please close my complain because i reversed my withdraw.
Thank you

Posted on September 20, 2016

Based on player's last post it is now obvious that the disputed withdrawal amount has been reversed by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

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