Ag Awards

NetBet Casino - Withdraw of Funds from Casino770

Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Amount £ 30
Posted on July 4, 2015


I requested a withdrawal of £30.01 on the 22 September 2012 and received an email stating that the request will be processed within 4 days. I contacted support 8 days later on the 1st October asking about my funds.

Gerard at support informed me that the request is being validated and will be in my account the next day. I contacted support again on the 7th October (15 days later) stating that my funds have still not been paid into my Moneybookers account.

The answer this time was – “I will try to find out from the financial team”

My question is that if they cannot pay £30 (thirty pounds) how can anyone made deposits of 100's (hundreds) or even thousands of pounds. All I want is my money and would never deal with Casino770 again. I have nothing positive to say about this company. Should anyone wish to see I have transcripts of all my conversations with them.

Posted on June 29, 2015

This complaint has been reopened as per NetBet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on July 3, 2015

Dear @webster,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on July 3, 2015


Just to let you know that the complaint has been resolved. Thank you for the help.



Posted on July 4, 2015

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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