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Prism Casino - Withdraw amount reduced

RESOLVED
Peter McCay United States
posted on August 14, 2017.

In mid-June, I made 2 separate withdrawals for $100 each. These withdrawals were the result of using no-deposit coupons with a $100 max cash out amount after making deposits. I requested Bitcoin withdrawals on each of them. The casino cancelled these 2 withdrawals and changed it to one single check withdrawal in the amount of $200.

Finally on August 4th, the casino approved this withdrawal but they only approved $115 and removed the other $85. I have chatted with the agents multiple times and they aren't able to tell me;

1. Why the casino switched this to a check withdrawal instead of Bitcoin.
2. Why they removed $85 and are only giving me $115 instead of the correct amount which is $200.

posted on August 19, 2017.

Hi Peter--

I'm very sorry for the delays you've experienced with this.

The reason the $85 was removed is because that was the amount of the bonus you received. All of our bonuses are non-withdrawable.

The good news is your withdrawal was issued to your Bitcoin wallet on the 16th.

I wish you all the best,

Tawni

AskGamblers
posted on August 19, 2017.

Dear @alexmccay,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.