Complaint #15 WinWinBet Casino

Winwin Casino - Deposit pending each time

By Ahmad I.

9 months ago

Message on forum

I have been facing this issue many times so now I decided to submit a complaint after contacting the customer many times but they are making fun as I understand because I start to talk about my pending deposit and they ask for the rating, is this not making fool and fun?

Fed up of their behavior and way of talk I just want to return my money and then I will leave this platform because this is not only a single time they did this disgusting act but many times almost each time I tried to recharge my account they will delay and the customer support agents make fun of me, as a customer I really want to put them in a same worst situation as their behavior. But now only I want to return my amount I don't want to play on this platform anymore please help me if you can.

Disputed Casino WinWinBet Casino

Reason Delayed payment

Amount $9.12

Discussion

AskGamblers

• Support Team

9 months ago

Dear @AhmadNawaz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Winwin Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

WinWinBet Casino

• Representative

9 months ago

Hello Ahmad Nawaz,

Thanks for reaching out about your concern. We know timely resolution matters and are on it!

To move forward, could you please provide your Player ID? This will help our team investigate the issue right away.

Thanks for your cooperation - we’re here to help.

Best regards,
WinWin Partners Team

AskGamblers

• Support Team

9 months ago

Dear Winwin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WinWinBet Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $8

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

WinWinBet Casino Complaints

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Winwin Casino - Non payment and misleading info

Good evening to whom it may concern i have been mislead n lied to constantly by this casino they don't disclose anything and there support team is an AI operating system.

So i won 9000$ wen i tried to withdraw they told me that i can after i deposited 80$ so that my acc could be verified i said ok i deposited 80$ in bitcoin as instructed however with the fees it came to 77$ that was deposited they thej told me i need to put in 2.25 dollars to make up the 80$ i did that the consultant that cocirculated me and said my acc has been successfully verified i have the full transcripts of everything disclosed when i tried to withdraw it denied me again.

They then the system didn't recognize the deposit as a verification deposit i must try again i told them but you guys said my acc is verified what is this now they said thats there fault and they sorry but its not verified i must try and deposit again 2$ i deposited 16$ and still rejected so they lied to continuously wen i asked to speak there complaints department they said they cant promise a response but i shud rather deposit 1 deposit of 80$ to verify my acc i told them to refund me they said tge cant now in my currency i have lost a lot of money even tho its 111 $ plus the 9000 i won please can u assist me.

Rejected

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Winwin Casino - Deposit of 4000 EGP not credited ignored by support despite all evidence

I made a deposit of 4,000 EGP to WinWin on 06/06/2025 at 03:34 AM using Vodafone Cash. The number shown inside their app was 01064321893. I followed their instructions exactly and transferred the amount.

The money was deducted successfully from my Vodafone Cash account (01090761950), and Vodafone gave me the official reference number: 012159774658.

I submitted:

A screenshot of the successful transfer

A printed payment statement from Vodafone

All chat logs and the original ticket (#5406601), which confirms that the number I paid to was listed in their system

Still, WinWin refuses to help. They keep asking for an ARN code, even though Vodafone confirmed they do not issue ARN codes for wallet transfers. Every attempt to explain this was ignored. Support agents kept closing the chat, and the payment team closed my ticket without resolving anything.

This is a serious failure on WinWin's part, and I am requesting that my funds be either returned to my Vodafone Cash account or credited to my WinWin balance.

I am attaching full evidence. Please help me get my money back.

Rejected

ج.م.‏4,000

Winwin Casino - I made a sports betting slip and won all of them and calculated a loss

The bet that was counted as a loser, which was the match between Athletic Bilbao and Osasuna, had more than 7.5 corner kicks and 8 corner kicks came and was counted as a loser.
Source: Spanish La Liga
Its statistics show that 8 corner kicks were taken, each team taking 4 corner kicks
This is the source link
https://www.laliga.com/en-EG/match/temporada-2024-2025-laliga-ea-sports-ca-osasuna-athletic-club-18

Unresolved

ج.م.‏803

Winwin Casino - Casino is not replying to my emails

Last month, i lost my phone and got a new one. For that reason, i couldn't two-factor verify when logging in at WinWin. I asked support, and was told to contact them by mail, provide photo ID and ask them to disable two-factor verification, so that i could log in again.

I did that the 21st of August and haven't gotten any reply. Meanwhile i have asked their CS on the site, and have just gotten told to wait.

Can i please be allowed access to my account soon?

Unresolved