Complaint #2 Winshark Casino

Stalled payout

By Joe D.

2 years ago

Message on forum

I requested two withdrawals one week ago. Verification was OK so I received the first payment the next day. As I know Winshark Casino have a low daily payout, I knew I had to wait for the last payment. Both were NOK 5000. Now I have waited one week and still no payment received. They have not answered my email for the last two days. Winshark Casino claims to have a monthly €10,0000 max payout, but in reality it is much lover, as they keep stalling like this.
Waiting for NOK 5000

Disputed Casino Winshark Casino

Reason Delayed payment

Amount kr5000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @FrozenFish,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Winshark Casino

• Representative

2 years ago

Dear FROZENFISH,

Thank you for reaching out to us regarding your withdrawal.

We sincerely apologize for any inconvenience you have experienced. Please rest assured that our Finance Department is diligently processing withdrawals, in due course, during their working hours, Monday to Friday from 9 AM to 6 PM.

It appears that the cancellation and re-submission of your withdrawals from your side may have caused a delay in processing. We kindly ask that you refrain from canceling and resubmitting the same withdrawals to expedite the process.

Based on our records, your pending withdrawal is scheduled to be processed today. We appreciate your patience and understanding.

If you have any further questions or concerns, please feel free to reach out to us.

Warm regards,

Winshark Casino Representative

Winshark Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $3,632

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Winshark Casino Complaints

See all complaints for this casino

Winshark delays payout

Two days ago I won 13,000 from this site, then I tried to verify my account which I was told onsite I used too many attempts and blocked my verification option, then I emailed the exact same information to the finance dept. and they verified my account.

Then I was told they can only allow me to withdraw 750 cdn a day which is the currency of the 13,000.

I requested to withdraw 750 yesterday and 750 today both have been ignored,

I have asked to speak with management and I also get ignored all I received is autobot messages back on email and a support chat who just basically says only finance can help and now they aren’t available.

This is crazy that I won this much and they have yet to even send me one dollar and won’t even speak to me.

Please help because I am unsure what to do.

Resolved

$13,000

Casino stalls withdrawal

I have problems with my withdrawals at winshark casino. Two withdrawal requests of 500€ each and one withdrawal request of 300€ are pending for a whole week now.
Casino terms state that the maximum amount per transaction in a 24 hours span is 500€.
I contacted the live chat multiple times but they are of no help.
The finance department replied to my inquiry that my withdrawals will be processd "in due course".
This could theoretically mean they pay whenever they deem it appropriate. For me this is inacceptable.
I requested further clarification with no answer yet.
This casino has below average withdrawal limits and still stalls my cashout requests.
I am verified and had one successfull withdrawal before.
I request the casino to pay me the remaining 1300€ without further delay.

Regards

Resolved

€1,300